The current agreement is the controlling source
Each home plan is a 12-month agreement. Annual payment is the lowest total price; monthly billing consists of 12 automatic payments and is not month-to-month. Before Landmark performs the included annual service or applies a monetary plan benefit, any unpaid balance for the current term must be paid in full. Plans renew for successive 12-month terms unless renewal is canceled before the next term. The agreement accepted at enrollment controls the price, payment authorization, renewal, cancellation, refund, included work, discounts, priority and exclusions, subject to applicable law.
Electrical and generator maintenance remain separate
Home electrical plans cover the written electrical-system scope. Generator maintenance covers the generator-specific equipment and tasks listed in that agreement. Neither should be assumed to include the other.
Frequently asked questions
What discounts apply?
Standard: 0%; Plus: 5% on eligible work; Premium: 10% on eligible work, subject to the written plan.
Which plans include priority?
Standard includes no priority scheduling. Plus includes enhanced priority. Premium includes Landmark's highest membership scheduling priority.
Which plans waive the standard $79 dispatch and evaluation fee?
Plus and Premium waive it for regular covered service during normal business hours. Emergency-priority visits use the separate same-day and after-hours rates stated in the plan.
What are the same-day and after-hours emergency service rates?
For a qualifying emergency received and accepted by 2:00 PM and serviced by 5:00 PM, Standard is $99, Plus is $79 and Premium is waived. After 5:00 PM through 10:00 PM, Standard and Plus are $189 and Premium is $129. After 10:00 PM and on observed major holidays, every tier is $189.
Can I cancel monthly billing at any time?
Monthly billing is a 12-payment option for one annual agreement, not a cancel-anytime plan. Canceling automatic renewal prevents the next 12-month term but does not cancel the current term or remaining current-term payment obligation. Nonwaivable cancellation rights under applicable law still apply.
Are repairs or replacement parts included?
No. Diagnostic troubleshooting, repairs, replacement components, batteries, labor, materials, permits and code corrections require separate customer authorization and pricing. Any eligible tier discount is applied under the written plan terms.
Does membership replace emergency services?
No. Members should still call for urgent hazards. Priority benefits apply under the plan and current operating conditions.
Can a plan be transferred to another property?
Transferability is governed by the current written agreement and should not be assumed.