Before the appointment
Landmark confirms the service window and explains the standard $79 dispatch and on-site evaluation charge. The charge is waived when approved work proceeds during the visit. For urgent conditions, tell the office whether power is affected and whether you see heat, smoke, sparking or damage.
When the electrician arrives
The electrician reviews the reported concern, protects the work area and evaluates the relevant equipment. Diagnosis may require point-to-point testing, controlled access or additional time when the problem is intermittent or concealed.
Options before work begins
Landmark explains the supported findings and presents flat-rate options. Work begins after the customer approves the selected option. Permit, special access, after-hours, finish repair and other scope limits are identified when applicable.
Completion and final walkthrough
The electrician reviews the completed work, verifies the agreed function, explains applicable warranty or maintenance information and identifies any remaining recommendations outside the approved scope.
Frequently asked questions
What does the $79 charge include?
It covers dispatching an electrical professional and the initial on-site evaluation. It is waived when approved work proceeds during the visit.
Will I know the price before work begins?
Yes. Landmark presents flat-rate options after evaluating the condition and before the selected work starts.
Can every problem be diagnosed in the initial evaluation?
No. Intermittent, concealed or multi-circuit problems may require extended diagnostic time or additional access.
Does Landmark clean up and explain the work?
The service process includes work-area care and a final walkthrough of the approved completed work.