Last updated: June 30, 2026Landmark Electrical, Inc., doing business as Landmark Electricwww.call-landmark.com

Customer communications program

These terms include the SMS/MMS, phone, email, post-project survey and public-review-request provisions supplied for Landmark Electric's RealWork XM communications implementation.

1. Program Description and Acceptance of Terms

Landmark Electrical, Inc., doing business as Landmark Electric ("Company," "we," "our," or "us"), operates one or more text messaging, email and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

Service-related alerts and reminders.
Customer support and scheduling updates.
Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work and invitations to leave public reviews on third-party platforms.
Where permitted, limited informational or promotional messages related to our services.

Acceptance

By providing your contact information, including your mobile phone number and email address, and opting in to receive messages from us, or by using our website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the website.

Program / Brand Name: "Landmark Electrical, Inc. Customer Communications"
Program Description: One-time and recurring communications by SMS, MMS, phone and email related to service scheduling and support, post-project surveys including NPS, feedback collection, invitations to leave public reviews, other service-related messages and, where permitted, limited promotional messages.

2. Message Frequency and Charges

Message and data rates may apply.
Message frequency may vary based on your interactions with us and which Programs you join, including the number of projects, survey requests or inbound inquiries.
Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by submitting a form on our website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP)

To stop receiving text messages from a Program, reply "STOP" to any message we send you.
After you send "STOP," we may send one final confirmation message. We will then stop messages from that Program unless you later provide new consent. You may still receive messages from another Program you separately joined until you opt out of that Program.
You may also communicate a request to stop calls, emails or text messages by using the customer-support information below. We will honor a legally valid revocation made by any reasonable method.

Help Instructions (HELP)

For assistance with a Program, reply "HELP" to any message or contact us using the customer-support information below.

4. Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Program availability and message delivery may be affected by carrier coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS or email to:

Request that you complete a satisfaction survey.
Collect a Net Promoter Score (NPS) or other rating regarding your experience.
Gather qualitative feedback about the work performed.
Ask you to leave a review on a public platform, at your discretion.

Participation is voluntary

Declining to participate in a survey, feedback request or public review will not affect your ability to receive services from Landmark Electric.

6. Customer Support and Contact Information

For questions about these Terms or any Program, or for help with your communication preferences, contact Landmark Electric:

Phone: 586-405-0227
Email: shawn@call-landmark.com
Mail: 1407 Allen Dr Ste H, Troy, MI 48083
Text-message assistance: reply "HELP" to a Landmark message.

7. Privacy Policy

Our Privacy Policy explains how we collect, use, disclose and safeguard information collected through the Programs and the website. It is incorporated into these Terms and is available on Landmark Electric's website at /privacy-policy.

Communications Privacy

The Privacy Policy is incorporated into these Terms and contains the complete mobile-information, service-provider, cookies, security, retention and privacy-rights disclosures.

Read Landmark Electric's Privacy Policy

Additional Landmark terms

Landmark Website and Service Terms

Website Use and Electrical Information

This website provides general information about Landmark Electric's services. It does not replace an on-site electrical evaluation, emergency services, manufacturer instructions, an authority having jurisdiction or a written service agreement.

Estimates, Pricing and Permits

Pricing is based on actual field conditions and approved written options. Permits, inspections, utility coordination, access, finish repair and additional work are governed by the applicable written service agreement and local requirements.

Maintenance Plans and Recurring Payments

Home electrical and generator maintenance plans are 12-month agreements. Generator plans are currently paid annually; home-plan monthly billing, when offered, is a 12-payment option and not a month-to-month membership. Plans renew only under the terms clearly disclosed and affirmatively authorized at enrollment. Canceling renewal prevents the next term but does not retroactively cancel the current term. A one-time generator service does not automatically renew. The accepted enrollment agreement controls plan-specific benefits, payment, renewal, cancellation and exclusions, subject to nonwaivable law.

Warranties and Financing

Maintenance plans are not insurance or repair warranties. Written project documents control warranty coverage. Financing is provided by independent third parties and remains subject to credit approval and the provider's then-current terms.

Emergency Information

Website content does not replace emergency services. Priority and fee benefits do not guarantee an arrival time. For fire, active smoke, electrical injury or immediate danger, leave the area and call 911.

Contact Landmark Electric

For questions about these policies, a communication preference or a privacy request, call 586-405-0227, email shawn@call-landmark.com, or write to 1407 Allen Dr Ste H, Troy, MI 48083. Employment-related privacy and accommodation requests should be sent to employment@call-landmark.com.