A promise should be clear enough to rely on
Landmark stands behind approved work through the satisfaction and written warranty terms that apply to the service. The goal is simple: complete the authorized scope professionally, communicate clearly and address a covered concern rather than leaving the customer uncertain about the next step.
The approved estimate, invoice and applicable warranty documents control the exact equipment, labor, access requirements, exclusions and remedy. Manufacturer warranties remain subject to the manufacturer’s terms.
Standard service coverage
Landmark’s standard service work generally includes one-year labor and supplied-parts coverage, subject to the written terms for the project. Coverage does not extend to customer-supplied equipment, misuse, external damage, inaccessible conditions, unrelated system failures or work altered by others unless the project documents state otherwise.
Qualifying panel installation protection
Qualifying Landmark panel installations include a 15-year panel warranty and one year of home electrical maintenance membership coverage. The proposal and completed project documents identify the qualifying installation and exact benefits.
Panel coverage does not mean every circuit, connected appliance, utility component or unrelated wiring condition is covered. Landmark evaluates the reported issue and applies the written terms to the actual condition.
How to request warranty service
Call 586-405-0227 or email help@call-landmark.com with the service address, approximate work date and a description of the concern. Safe access to the installed work is required. Do not remove panel covers or disturb equipment to document a claim.
Frequently asked questions
Does every Landmark service have the same warranty?
No. Coverage depends on the approved work, supplied equipment and written project terms. The estimate, invoice and applicable warranty documents control.
What comes with a qualifying panel installation?
A qualifying installation includes a 15-year panel warranty and one year of home electrical maintenance membership coverage, subject to the written terms.
Is customer-supplied equipment covered?
Not unless the written proposal specifically provides coverage. Manufacturer support and customer-supplied-product issues generally remain outside Landmark’s supplied-parts warranty.
What should I do if I believe there is a warranty issue?
Stop using affected equipment if it appears unsafe, then call Landmark at 586-405-0227. For fire or active smoke, leave the area and call 911.