A service promise should be specific
Landmark's satisfaction promise applies to the approved work and the written terms connected to it. The company aims to complete the authorized scope professionally, communicate clearly and address a covered concern rather than leave a customer uncertain about the next step.
Project documents define coverage
The approved estimate, final invoice and applicable warranty documents identify the equipment, labor, access requirements, exclusions and available remedy. Manufacturer coverage remains subject to the manufacturer's terms.
Tell Landmark about a concern promptly
Call 586-405-0227 or email help@call-landmark.com with the service address, approximate work date and a clear description of the concern. Stop using affected equipment if it appears unsafe.
Frequently asked questions
Is the satisfaction guarantee the same as an unlimited warranty?
No. The guarantee and warranty apply to the approved scope and written project terms.
How do I report a concern?
Call 586-405-0227 or email help@call-landmark.com with the service address, work date and description.
Is customer-supplied equipment covered?
Not unless the written proposal expressly provides coverage for it.